Privacy Policy

Last updated: April 28, 2026

1. Introduction

Someone You Can Count On, LLC ("SYCCO," "we," "us," or "our") operates the website someoneyoucancounton.com and the SYCCO platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service. By accessing or using the Service, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • Payment Information: Billing details processed securely through Stripe. We do not store your full credit card number, expiration date, or CVV on our servers.
  • Profile & Preferences: AI personality settings, business type, use case selections, and onboarding responses.
  • Communications: Messages, prompts, and content you provide through the SYCCO chat interface.
  • File Uploads: Documents, images, and other files you upload for AI processing.
  • Lead Data: Information captured through the SYCCO website chat widget on your behalf, including visitor names, email addresses, phone numbers, and conversation content.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, message counts, session duration, and interaction patterns.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies & Tracking: We use essential cookies for authentication and session management. We may use analytics cookies (e.g., Google Analytics) to understand usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage subscriptions
  • Personalize your AI agent experience based on your preferences
  • Process AI chat requests and generate responses
  • Send transactional emails (account verification, password reset, payment confirmations)
  • Communicate product updates, security alerts, and support messages
  • Administer the affiliate and referral programs
  • Monitor and analyze usage trends to improve the Service
  • Detect, prevent, and address fraud, abuse, and technical issues
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: We use third-party services to operate the platform, including Stripe (payment processing), cloud hosting providers (data storage), and AI model providers (chat processing). These providers only access data necessary to perform their services.
  • AI Processing: Chat messages and uploaded files are sent to AI language model providers to generate responses. We do not use your conversations to train AI models.
  • Legal Requirements: We may disclose information if required by law, subpoena, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted data storage, secure authentication (including Google SSO), and rate-limited API endpoints. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Conversation history and AI interactions are retained to maintain continuity of your experience. You may delete your account at any time through the Billing page, which will remove your personal data from our active systems. Some data may be retained in backups for a limited period or as required by law.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain data processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Delete your account and associated data

To exercise these rights, contact us at [email protected].

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Someone You Can Count On, LLC
Email: [email protected]
Website: someoneyoucancounton.com